Frequently asked questions

Tickets can be purchased at reception on the day of your visit. Please note that your preferred time slot may already be fully booked. To avoid disappointment, we strongly recommend booking your ticket online beforehand. 

No. Tickets are also available from reception. Please note that your preferred time slot may already be fully booked.  To avoid disappointment, we strongly recommend booking your ticket online beforehand. 

No, that’s not usually a problem. Arrived at a busy time? We may ask you to wait a few minutes or suggest visiting another part of the museum first. 

Have you purchased a ticket online, but are no longer able to attend? Tickets cannot be changed or refunded. You are, of course, welcome to give or sell your ticket to someone else. 

No. Your ticket allows you to visit both the permanent exhibition and the temporary exhibition. 

No, it is included in the admission price. 

No. The museum gardens are open free of charge throughout the year, from 10 am to 5 pm. 

There is no need to print your online ticket. We can scan the e-ticket on your smartphone. Entitled to a discount? Or do you hold a Museum Pass? Be sure to bring it with you to reception. 

If you are unable to complete your booking through the ticket shop , try the following: 

• Check your internet connection and refresh the web page
• Try a different web browser
• Restart your computer and try again 
   

That certainly shouldn't happen… Please contact us at  hvb@mechelen.be or through our contact form. We’ll be happy to help. 

Don't worry. Before contacting us, please check the following: 

• Have the tickets gone into your spam or junk mail folder?
• Was your email address entered correctly when you placed the order? If so, please contact us, and we’ll rectify the issue and resend the tickets.
• It may simply be taking longer than usual for the email to arrive. Check your email again after a while to see if the tickets have arrived in the meantime. 
   

Certain you haven’t received the email? Do not hesitate to get in touch with us. We’ll be happy to help.

A Museum Pass gives you free entry to Museum Hof van Busleyden. Please remember to reserve a free ticket and timeslot through the ticket shop. 

Yes, Museum Passes are available from reception. They can be used immediately after purchase. 

We do not offer senior discounts. Group discounts are available for groups of 10 or more visitors.

• View Group Visits 
• View School Visits 

Admission is free for teachers working in Belgium and accredited journalists. Please indicate this when making your online booking, and remember to bring your teacher’s card or press card with you on the day of your visit.  

The following cards and passes qualify for free admission: Friends of Museum Hof van Busleyden, Experience Pass, Klasse Teacher Card, Carte Prof, Iedereen verdient vakantie, Groep Mechelen staff, Mechelen City Guides, Museum Hof van Busleyden Guides, ICOM, Companion of a visitor with a disability 
 

As a guide, allow around 1 hour to visit the permanent exhibition and around 1 hour for the temporary exhibition. Of course, every visit is different. You may wish to take a break in the coffee-bar, for example. Please bear this in mind when choosing a time slot. You’re welcome to stay as long as you like. The museum closes at 5 pm. 

Google Maps will help you find the best route whether you are on foot, bicycle, train, bus or car. The museum address is Museum Hof van Busleyden, Frederik de Merodestraat 65, 2800 Mechelen. Secure bicycle parking is available beside the museum’s main entrance, on Sint-Janstraat.

Paid parking applies throughout the surrounding area. The nearest underground car parks are: Parking Indigo Mechelen Veemarkt, Veemarkt 19 (5 minutes on foot) and Parking Indigo Mechelen Tinel, Edgard Tinellaan 5 (4 minutes on foot). 

 View all information on getting here 

The museum is open daily from 10 am to 5 pm. It is closed on Mondays and Tuesdays. Opening days and hours may vary during school holidays. Please check the latest opening times below.  

View current opening hours 

Yes. You will receive a sticker at reception when you arrive. Wear it somewhere visible, and you can leave and re-enter the museum throughout the day. 

Yes. Lockers are available on level -1 where you can safely store coats, handbags or rucksacks during your visit. The lockers are operated using a token, which you'll receive from reception. 

Certainly. Our reception team will be happy to store these items behind the reception desk for you. Please note that the museum cannot accept responsibility for loss or theft. 

Dogs are welcome in the museum gardens and coffee-bar, provided they are kept on a lead. Pets are not permitted inside the museum galleries, even if carried in a bag or pushchair. Registered assistance dogs and guide dogs are welcome throughout the museum.

Yes, The coffee-bar can be accessed directly from the museum gardens. You're also welcome to browse the museum shop without purchasing an admission ticket. It is also worth remembering that we do have an online shop. 

Yes. Connect to HvB-Bezoekers during your visit. Sharing photos or videos on social media? We'd love to see them. Tag us using – #hofvanbusleyden and @hofvanbusleyden. 

Photography and filming for personal use is welcome, provided you do not use flash or a tripod. A small number of works cannot be photographed or filmed. These are clearly marked with a No Photography/Filming symbol. Please be considerate of other visitors and help us protect the artworks at all times.

Images may only be used for personal, non-commercial purposes. Sharing on social media? Don’t forget to tag us (#hofvanbusleyden and @hofvanbusleyden).

If you are a professional who would like to request a high-resolution image of one of our museum artworks, you can do so by means of our image request form.

Journalists, photographers and content creators wishing to photograph or film for editorial or commercial purposes should request a press visit in advance. 
 

Please ask at reception, where all lost property is collected. Already home? Simply complete our contact form. 

Absolutely! Children aged 6 and over can discover the world of the Burgundians through stories, and interactive activities designed especially for them. Find out more here.  

Plenty! Families can enjoy a dedicated Family Trail as well as a Treasure Hunt in the museum gardens. 

Of course. You are welcome to breastfeed anywhere in the museum. Almost every gallery has chairs, benches or stools where you can sit comfortably. Baby-changing facilities are available in the toilets on level -1. 

Pushchairs are welcome throughout the museum. Prefer not to take it with you? You can leave it safely behind the counter with the reception team. 

Food and drink are not permitted inside the museum. Drinks and snacks are available from the coffee-bar. You're welcome to enjoy your own picnic in the museum gardens.